If your company doesn’t prioritize top of the line customer service and support, you simply won’t stay afloat. Here’s 9 horrible customer service phrases, put together bySlickText SMS marketing, that pressure cook problems, and what to say instead. Remember, when assisting a disgruntled customer, don’t dwell on the problem. Instead, focus on finding a solution. This will quickly diffuse any negative energy, and prevent outcomes that could potentially damage your brand.