No one enjoys going to the hospital, but things happen. And when they do, you want to make sure you are being taking care of in the best way possible, even when it comes to billing. In fact, patients who were highly satisfied with a hospital’s billing were twice as likely to return to the same hospital than patients who were less than satisfied.
Billing can be a frustrating process for patients, especially with the high cost of healthcare these days. So hospitals need to make sure these aspect of a patients care is taken into consideration and done the right way. This infographic from Connance provides a guide to patient loyalty and shows how billing can directly affect a patients views on a hospital.
[Click image for full size version]