The Patient Protection and Affordable Care Act (PPACA) is here and in the coming months, 45 million US consumers will be looking for information on which plan is best for them. To get prompt answers to their many questions, will US consumers visit a health insurer’s website, call the contact center, or speak with an insurance agent? Will their questions get answered?
The following infographic from IntelliResponse examines some of the potential problems the 45 million shoppers will face, such as inadequate online research resources and product information. The infographic also outlines 5 questions health insurance companies can ask themselves to find out if they truly are ready.