From small businesses to huge corporations, everyone wants to know the secret to keeping customers. How do we earn repeat business for years and years to come?

In this infographic, Customers That Stick uses various customer retention statistics to break down the three most important aspects of customer retention: why customers leave, why customers stick, and why retained customers mean money.

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When Customers Stick: Customer Retention by the Numbers


Irma Wallace

Co-founder and Vice President of SearchRank, responsible for many of the day to day operations of the company. She is also founder of The Arizona Builders' Zone, a construction / home improvement portal. Follow +Irma Wallace on Google + as well as Twitter.

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