Tag: customer service
Customer advocacy is a specialized form of customer service where companies focus on what is best for their customers. In recent years especially, more and more businesses have started to recognize the importance of customer advocacy and have begun implementing strategies that focus more on the customer. According to a recent survey, a word-of-mouth recommendation is the primary factor behind 20-50% of all purchasing decisions.
Anyone in business knows that customer service is key, but what is the real cost of bad customer service? Check out the following infographic below by ClickSoftware to learn the answer to this question and more.
Field service has become an increasing priority for businesses. This infographic by SwiftMEAP shows why so many are investing in mobile technology for use in field service.
Customers hate long lines – that’s a fact. Check out the following infographic to learn about how self-service kiosks can keep customers happy.
When it comes to customer service, there are many formulas the companies try in order to ensure customer satisfaction. Desk has created an infographic detailing the results of a study focused on customer service, and gives you the details you need in order to make every customer happy.
The service sector makes up 75% of the UK GDP, and 68% of the US GDP. Check out the infographic below to learn more about the state of customer service around the world.
Good customer service is important for successful business. Poor customer experiences result in an estimated $83 billion loss in sales. Check out the infographic below presented by ClickSoftware to learn more about the numbers behind customer service.
Engaging customer service during the year can be stressful enough but consumers find it even more frustrating during the holidays. Service isn’t always a sleigh ride for consumers, but that doesn’t mean they aren’t doing something about it. Today’s consumers want a consistent, seamless customer experience across all channels and interactions.
From small businesses to huge corporations, everyone wants to know the secret to keeping customers. How do we earn repeat business for years and years to come? In this infographic, Customers That Stick uses various customer retention statistics to break down the three most important aspects of customer retention: why customers leave, why customers stick, and why retained customers mean money.
This infographic by Lavi Industries shares some quick tips and information to help you boost customer satisfaction and profits by decreasing wait times.
In order to create loyalty among your customers, your company must provide customer service that is superior to the competition. Companies that are successful and profitable always have loyal customers, and they’ve done so by delivering excellent customer service time and time again. NBRI has created the following infographic to help every company see the value in creating a customer service centric organization.