Tag: customer service

Just Pick Up The Phone!

Just Pick Up The Phone!

May 7, 2014 | By | Add a Comment

With all the communication channels available to us these days, how can a business decide the best way to deal with customer inquiries and requests? When it comes to customer service, studies show that people prefer to have a real conversation, with a real person, in real time. Voice calls remain the best way to provide the service your clients want. GetVoIP explores this in the following infographic.

Want to Connect with Customers? Think Mobile First

Want to Connect with Customers? Think Mobile First

May 5, 2014 | By | Add a Comment

Mobile has a huge impact on the way people do business. In this infographic by, learn about how businesses should think about mobile first when trying to connect with customers.

The Statistical Argument For Customer Advocacy

The Statistical Argument For Customer Advocacy

April 15, 2014 | By | Add a Comment

Customer advocacy is a specialized form of customer service where companies focus on what is best for their customers. In recent years especially, more and more businesses have started to recognize the importance of customer advocacy and have begun implementing strategies that focus more on the customer. According to a recent survey, a word-of-mouth recommendation is the primary factor behind 20-50% of all purchasing decisions.

The Real Cost of Customer Service

The Real Cost of Customer Service

April 11, 2014 | By | Add a Comment

Anyone in business knows that customer service is key, but what is the real cost of bad customer service? Check out the following infographic below by ClickSoftware to learn the answer to this question and more.

Mobile Enterprise Access Optimizes Field Service Potential

Mobile Enterprise Access Optimizes Field Service Potential

April 2, 2014 | By | Add a Comment

Field service has become an increasing priority for businesses. This infographic by SwiftMEAP shows why so many are investing in mobile technology for use in field service.

The Waiting Dead

The Waiting Dead

March 18, 2014 | By | Add a Comment

Customers hate long lines – that’s a fact. Check out the following infographic to learn about how self-service kiosks can keep customers happy.

The Key Trends Facing Customer Service Organizations

The Key Trends Facing Customer Service Organizations

March 18, 2014 | By | Add a Comment

When it comes to customer service, there are many formulas the companies try in order to ensure customer satisfaction. Desk has created an infographic detailing the results of a study focused on customer service, and gives you the details you need in order to make every customer happy.

Customer Service: Are You Satisfied?

Customer Service: Are You Satisfied?

January 10, 2014 | By | Add a Comment

The service sector makes up 75% of the UK GDP, and 68% of the US GDP. Check out the infographic below to learn more about the state of customer service around the world.

Service Can Make or Break a Company

Service Can Make or Break a Company

December 10, 2013 | By | Add a Comment

Good customer service is important for successful business. Poor customer experiences result in an estimated $83 billion loss in sales. Check out the infographic below presented by ClickSoftware to learn more about the numbers behind customer service.

Customer Service is a Holiday Hassel

Customer Service is a Holiday Hassel

November 25, 2013 | By | Add a Comment

Engaging customer service during the year can be stressful enough but consumers find it even more frustrating during the holidays. Service isn’t always a sleigh ride for consumers, but that doesn’t mean they aren’t doing something about it. Today’s consumers want a consistent, seamless customer experience across all channels and interactions.

How To Deal With Social Media Complainers

How To Deal With Social Media Complainers

November 21, 2013 | By | Add a Comment

Everyone has an opinion-and when a customer is hidden behind the safety of a screen, mud can fly. No matter how hard you try to please everyone, it just won’t happen. There is, however, a simple way to identify the type of complainer you have, and an easy, clear way to deal with them. Pardot has created the following infographic that provides an outline for the five types of social media complainers and how to appease them.

The Digital Disconnect: Small Business Customers Want More Engagement Online

The Digital Disconnect: Small Business Customers Want More Engagement Online

October 29, 2013 | By | Add a Comment

Most small business owners know that having a business website and a presence on social media are important to their growth and success. However, most small business owners are falling short of consumers’ expectations, according to the latest Web.com Consumer and Small Business Perception Survey. As a result, these entrepreneurs are missing out on opportunities to increase their sales, create loyal customers and build lasting customer relationships.

When Customers Stick: Customer Retention by the Numbers

When Customers Stick: Customer Retention by the Numbers

August 21, 2013 | By | Add a Comment

From small businesses to huge corporations, everyone wants to know the secret to keeping customers. How do we earn repeat business for years and years to come? In this infographic, Customers That Stick uses various customer retention statistics to break down the three most important aspects of customer retention: why customers leave, why customers stick, and why retained customers mean money.

Why We Won’t Wait

Why We Won’t Wait

July 24, 2013 | By | Add a Comment

This infographic by Lavi Industries shares some quick tips and information to help you boost customer satisfaction and profits by decreasing wait times.