Tag: customer service
The service sector makes up 75% of the UK GDP, and 68% of the US GDP. Check out the infographic below to learn more about the state of customer service around the world.
Good customer service is important for successful business. Poor customer experiences result in an estimated $83 billion loss in sales. Check out the infographic below presented by ClickSoftware to learn more about the numbers behind customer service.
Engaging customer service during the year can be stressful enough but consumers find it even more frustrating during the holidays. Service isn’t always a sleigh ride for consumers, but that doesn’t mean they aren’t doing something about it. Today’s consumers want a consistent, seamless customer experience across all channels and interactions.
From small businesses to huge corporations, everyone wants to know the secret to keeping customers. How do we earn repeat business for years and years to come? In this infographic, Customers That Stick uses various customer retention statistics to break down the three most important aspects of customer retention: why customers leave, why customers stick, and why retained customers mean money.
This infographic by Lavi Industries shares some quick tips and information to help you boost customer satisfaction and profits by decreasing wait times.
In order to create loyalty among your customers, your company must provide customer service that is superior to the competition. Companies that are successful and profitable always have loyal customers, and they’ve done so by delivering excellent customer service time and time again. NBRI has created the following infographic to help every company see the value in creating a customer service centric organization.
No company should have to put up with tough clients. That’s why Ciplex compiled the following infographic, which details a few specific characteristics you can look for to identify when someone is going to be hard to work with.
The level of customer service you provide dictates the amount of return customers you get and improves the success of your business. Regardless of the type of business you operate, you rely on your customer service team to provide exceptional service and assistance. Happy customers are repeat customers, and since much of your business will come from word-of-mouth, customer service is vital. In the infographic below by GetApp will show you what to avoid when communicating with customers, and ways to improve your customer service and help desk.
Keeping customers happy is key to keeping your business alive and profitable. Effective, responsive, proactive customer service could mean the difference between success and failure for your business. Follow this customers service infographic guide and watch your customers smiles turn into dollars in your pocket.