Tag: customer service
The Art of Making Your Customers Love You
In order to create loyalty among your customers, your company must provide customer service that is superior to the competition. Companies that are successful and profitable always have loyal customers, and they’ve done so by delivering excellent customer service time and time again. NBRI has created the following infographic to help every company see the value in creating a customer service centric organization.
The Social Help Desk Revolution
78% of consumers trust peer recommendations, while only 14% trust advertisements. As customers increasingly turn to social media sites for customer service, businesses need to embrace social media to connect with their customers and understand their needs to succeed.
Customer Service In Social Media
Companies today are realizing just how vital social media is to their success. A large population of the world is taking to social media to voice their opinions in regard to retailers and businesses. These companies are now taking a proactive approach and are engaging with their customers via social networking sites, and in doing so they’re painting themselves in a more positive light.
A Field Guide to the Wonderful World of Clients
No company should have to put up with tough clients. That’s why Ciplex compiled the following infographic, which details a few specific characteristics you can look for to identify when someone is going to be hard to work with.
Improve Your Customer Service
The level of customer service you provide dictates the amount of return customers you get and improves the success of your business. Regardless of the type of business you operate, you rely on your customer service team to provide exceptional service and assistance. Happy customers are repeat customers, and since much of your business will come from word-of-mouth, customer service is vital. In the infographic below by GetApp will show you what to avoid when communicating with customers, and ways to improve your customer service and help desk.
Keeping Customers Happy Keeps You In Business
Keeping customers happy is key to keeping your business alive and profitable. Effective, responsive, proactive customer service could mean the difference between success and failure for your business. Follow this customers service infographic guide and watch your customers smiles turn into dollars in your pocket.
Why Your Business Must Go Social?
Just as in the early days of the Internet, social media has created a scenario where massive onl8ine exposure is up for grabs for for all kinds of businesses. This infographic from Wix.com will detail how to connect to customers and viewers on a level that becomes personalized and more intimate.
Diffusing the Bomb: Why & How Companies Respond To Negative Social Media
When faced with an online complaint, companies to act quickly and appropriately before they lose control of the situation. There are a number of different ways a business can respond to these comments, but before doing so they need to remember that they are communicating with everyone with access to the social platform, not just one dissenter.
The State of Customer Service
Even in today’s economy customers still expect the best and can make or break your reputation depending on their customer experience. The following infographic takes a look at just what you can expect from a disgruntled customer as opposed to a happy one.
