Brand loyalty is very important for businesses, however, sales and promotions seem to be overriding consumers feelings about brand loyalty. Check out the infographic below to learn about how brand loyalty is changing.
In order to create loyalty among your customers, your company must provide customer service that is superior to the competition. Companies that are successful and profitable always have loyal customers, and they’ve done so by delivering excellent customer service time and time again. NBRI has created the following infographic to help every company see the value in creating a customer service centric organization.