Tag: reputation management

How To Deal With Social Media Complainers

How To Deal With Social Media Complainers

November 21, 2013 | By | Add a Comment

Everyone has an opinion-and when a customer is hidden behind the safety of a screen, mud can fly. No matter how hard you try to please everyone, it just won’t happen. There is, however, a simple way to identify the type of complainer you have, and an easy, clear way to deal with them. Pardot has created the following infographic that provides an outline for the five types of social media complainers and how to appease them.

Ultimate Guide to Monitoring Your Online Reputation

Ultimate Guide to Monitoring Your Online Reputation

February 7, 2013 | By | Add a Comment

Monitoring your online reputation can be a tricky endeavor. I mean, not only does one have to worry about search results but what about the countless social media properties, review sites and even blogs? It is a task that can get overwhelming very quickly.

Online Reputation Management

Online Reputation Management

August 6, 2012 | By | Add a Comment

Often, people and companies fall victim to attacks upon their reputations. All it takes is one unhappy client to write a negative review and trash the rep of an otherwise legitimate company’s product or service. When this happens, there are a number of avenues to take to protect your reputation. Find out how to manage your online reputation by monitoring results, suppressing false reviews and promoting positive content and reviews through good customer service and consumer outreach.