Two of the biggest economic concerns of the modern day are creating jobs for Americans and rescuing the US economy. It might surprise you to learn that the retail industry is one of the biggest contributors to both employment and GDP of all the industries in our country. A recent report published by the NRF and compiled into this infographic by Milo, sheds some light on how retail positively impacts our economy.
As electronics become ever more complex and expensive, consumers are returning them at increasingly higher annual rates. In 2011, Accenture reported that returns of consumer electronics totaled $16.7 billion. And returns aren’t just frustrating for shoppers. They’re also an expensive problem for the retailer. So what can retailers and manufacturers do to curb the return rampage? This infographic from Milo will show the way.
Despite a tough economy that forced consumers to think twice about every purchase, many online retailers experienced an increase in not only sales during the holiday season, but gains in traffic from mobile and tablet shoppers and other key metrics. This infographic gathers all the retail ecommerce spending stats from 2011 into one handy reference tool.
Even in today’s economy customers still expect the best and can make or break your reputation depending on their customer experience. The following infographic takes a look at just what you can expect from a disgruntled customer as opposed to a happy one.
It’s been a rough couple of years for retail, but it’s been especially bad for some. And while it looks like there is a bright spot on the horizon in the form of slightly lower unemployment numbers and slightly higher consumer confidence numbers, we still saw some major missteps in 2011, from branding to customer service to handling the press.
