The Evolution of Web Self Service
Like many technologies, web self-service has undergone an evolutionary process over the years. But it’s only in the last few years where we’ve witnessed the most dramatic changes. The following infographic by IntelliResponse Systems maps out this evolutionary process, beginning in 2009 with consumers growing increasingly tired of FAQ’s and other Help tools. By 2011, this dissatisfaction continues to grow and consumers begin adopting new self-service options.
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