The user’s experience (UX) will never be seamless unless there is a plan in place for when things go wrong. This is where the support experience (SX) comes in. The SX is necessary when the optimal UX flow is not achieved and technical support is required.

Learn more about this in the following infographic from Radialpoint.

[Click here for full size version]

The Support Experience for the Internet of Things

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David Wallace

David Wallace is a search & social media marketer who lives in Ahwatukee Arizona with his lovely wife. Interests & hobbies include all things Disney, roller coasters, musicianship and Christianity. Follow +David Wallace on Google + as well as Twitter.

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