What is a chatbot? They come in two flavors: Virtual assistants, which help you find information, remember stuff, or buy things. Think Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, and Google’s Assistant. These are powered by machine learning, meaning they rely on artificial intelligence to learn and figure out what you want. And there is messaging apps, which essentially allow businesses and brands to be online 24/7 providing customer support (e.g., instant responses, quick answers, complaint resolution). Think Facebook Messenger, Kik, WeChat, and Slack. These types of chatbots are only capable of interacting with users by following pre-programmed rules.
What you see and experienced so far is just the beginning of what is forecast to be a billion-dollar industry in less than 10 years. Many top brands, including Uber, Sephora, and CNN, have already adopted chatbots. Here are 11 amazing facts you might not know about chatbots, in an infographic by MobileMonkey.