A customer engagement strategy is a plan for how a company will interact with current and potential customers. The goal of a customer engagement strategy is to build relationships that last, resulting in repeat business and loyal customers.
A successful customer engagement strategy will take into account the various touchpoints that a customer has with a company, from initial awareness to post-purchase follow-up. By creating a seamless and positive experience at each stage, companies can build strong relationships with their customers.
In today’s competitive marketplace, a well-executed customer engagement strategy can be the key to success. Here is an infographic from GetVoIP that includes 5 customer engagement strategies that can make a real difference in your business.
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