They say, “The customer is always right.” But this phrase might not always hold true in the real world. There can be instances where the customer is not absolutely correct. But it is the responsibility of call center reps to maintain a positive attitude towards customer behavior and handle customers’ problems.
Here are few things a call center agents must keep in mind and never say in front of customers, compiled into an infographic by Callcenterhosting.com.
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David Wallace
David Wallace is a search & social media marketer who lives in Ahwatukee Arizona with his lovely wife. Interests & hobbies include all things Disney, roller coasters, musicianship and Christianity.
