It’s been a rough couple of years for retail, but it’s been especially bad for some. And while it looks like there is a bright spot on the horizon in the form of slightly lower unemployment numbers and slightly higher consumer confidence numbers, we still saw some major missteps in 2011, from branding to customer service to handling the press.
With 2011 now coming to a close, this infographic by Retailcustomerexperience.com explores all of this and more.
Brian Wallace is the Founder and President of NowSourcing, an industry leading content marketing agency that makes the world's ideas simple, visual, and influential. Brian has been named a Google Small Business Advisor for 2016-present, joined the SXSW Advisory Board in 2019-present and became an SMB Advisor for Lexmark in 2023. He is the Co-Founder for The Innovate Summit which successfully launched in May 2024.
