No one enjoys going to the hospital, but things happen. And when they do, you want to make sure you are being taking care of in the best way possible, even when it comes to billing. In fact, patients who were highly satisfied with a hospital’s billing were twice as likely to return to the same hospital than patients who were less than satisfied.
Billing can be a frustrating process for patients, especially with the high cost of healthcare these days. So hospitals need to make sure these aspect of a patients care is taken into consideration and done the right way. This infographic provides a guide to patient loyalty and shows how billing can directly affect a patients views on a hospital.
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Brian Wallace is the Founder and President of NowSourcing, an industry leading infographic design agency , based in Louisville, KY and Cincinnati, OH which works with companies that range from startups to Fortune 500s. Brian also runs #LinkedInLocal events nationwide and virtually, hosts the Next Action Podcast, and has been named a Google Small Business Advisor for 2016-present. He joined the SXSW advisory board in 2019.