In 2022, nearly 3 million Americans worked as customer service representatives. The team at Qualtrics took a closer look at this role with a study examining which industries hire the most customer service reps. This job can entail a wide range of tasks and expectations, but there is no doubt that they’re integral to the success of many businesses.
The team at Qualtrics gathered data from the U.S. Bureau of Labor Statistics to discover the most common jobs by age group. The results can show us how experience, education, and life’s changing needs shift workers’ priorities over time, with data showing us plenty of fascinating insights about the American workforce.
The team at Qualtrics released a new map illustrating the percentage of time residents in each state spent working over the past year. A color-coding scale shows that all states with sufficient data spent between 16% and 27% of their time working.
Self-employment is an alternative career path that offers its own benefits and complications. Here are thirty facts and statistics about self-employment reveal the prevalence of this work style, its unique benefits and challenges, and the attitudes of workers toward self-employment.
A new study from Madison Trust Company shows the countries with the highest minimum wages and the most considerable minimum wage increases in recent years. Studies show that the countries with a higher minimum wage requirement have happier citizens.
The Covid-19 pandemic changed the work landscape completely, making it necessary for workers to stay at home and work there if possible. As working from home became the new normal, many workers and businesses found that they favored this style of work and carried on even after pandemic guidelines were lifted.
Feminists have tried to move the needle on the gender wage gap for decades. Ever since women entered the workforce, they’ve faced the issue of lower pay compared to their male counterparts. New data from the team at Qualtrics shows us that in many areas around the country, we’re making progress, but in others we’ve regressed.
The CEO to worker pay refers to the difference between the CEO’s salary and their average worker’s salary. In recent years, the subject of CEO to worker pay ratios have been a hot subject mostly because the gaps between them tend to widen. The team at Madison Trust Company shows us the status of these ratios at some of the business world’s top companies to illustrate the full spectrum of the issue.
The workplace revolution that started out pandemic-inspired is here to stay. More and more workers and companies are opting to go remote with the staff working from the comfort of home. Since 35% of workers have made their home their workplace, the team at Ooma decided to take a closer look at the state of work from home in America by analyzing states by the work from home favorability.
The COO or Second in Command is the glue that holds together most operations of many major businesses. There is much ado about the CEO, but smart organizations invest heavily in the career progress of their COO’s as well. Learn more about the important work behind COO coaching in the infographic below.
