The 2011 Ecommerce Holiday Season in Review

Despite a tough economy that forced consumers to think twice about every purchase, many online retailers experienced an increase in not only sales during the holiday season, but gains in traffic from mobile and tablet shoppers and other key metrics. This infographic gathers all the retail ecommerce spending stats from 2011 into one handy reference tool.

The Rise of the SoMoLo Shopper

Commerce in Motion offers a compelling and creative look at how current technology trends in social media, mobility, and location-based services are creating a new breed of shopper – the SoMoLo shopper. These are consumers who regularly use social networks and apps, smart phones and location based services as part of their shopping lifestyle.

Sipping and Clicking: Brits Guilty of Tipsy Online Shopping

Having a drink while shopping online is not an uncommon thing for many in the UK. While many actions ‘under the influence’ are not advised, shopping online seems to be harmless enough and takes the edge off of the cash that is leaving your bank account. This infographic investigates the characteristics of these online shoppers and shares some of the consequences they face while shopping under the influence.

2011 Ipswitch Holiday Shopping Poll Results Revealed

WhatsUp Gold’s most recent survey of some of its 100,000 customers asked how long employees are spending shopping online leading up to the holidays. Shopping online is becoming the de facto route of choice for many during the festive season – comScore, a leader in measuring the digital world, earlier reported that holiday season spending thus far has topped $15 billion in the US alone, marking a 15% increase over last year.

The State of Customer Service

Even in today’s economy customers still expect the best and can make or break your reputation depending on their customer experience. The following infographic takes a look at just what you can expect from a disgruntled customer as opposed to a happy one.

Evolution of Coupons and Discount Codes

Did you know that coupons were first conceived by Asa Candler, who used paper tickets for free glasses of Coke to help market his new soda? Discover how coupons and discount codes have evolved over time in the nifty Infographic.