This coming year will be a stirring one for businesses, especially while talking about CRM technology. With the arrival of the prognosticating season, let’s quickly see what will be customer experience and customer relationship management predictions, trends and statistics in 2018. It’s all compiled in the following infographic, courtesy of Algoworks.

CRM Predictions 2018

Irma Wallace

Co-founder and Vice President of SearchRank, responsible for many of the day to day operations of the company. She is also founder of The Arizona Builders' Zone, a construction / home improvement portal. Follow +Irma Wallace on Google + as well as Twitter.

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