Companies today are realizing just how vital social media is to their success. A large population of the world is taking to social media to voice their opinions in regard to retailers and businesses. These companies are now taking a proactive approach and are engaging with their customers via social networking sites, and in doing so they’re painting themselves in a more positive light.

Find out more in this infographic from Click Software.

Customer Service In Social Media

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Brian Wallace

Brian Wallace is the Founder and President of NowSourcing, an industry leading content marketing agency that makes the world's ideas simple, visual, and influential. Brian has been named a Google Small Business Advisor for 2016-present, joined the SXSW Advisory Board in 2019-present and became an SMB Advisor for Lexmark in 2023. He is the Co-Founder for The Innovate Summit which successfully launched in May 2024.