Engaging customer service during the year can be stressful enough but consumers find it even more frustrating during the holidays. Service isn’t always a sleigh ride for consumers, but that doesn’t mean they aren’t doing something about it. Today’s consumers want a consistent, seamless customer experience across all channels and interactions.
The following infographic from Alvaria takes a look at holiday customer service.
[Click image for full size version]
Irma Wallace
Co-founder and Vice President of SearchRank, responsible for many of the day to day operations of the company. She is also founder of The Arizona Builders' Zone, a construction / home improvement portal.
