Chatbots have already started playing a vital role in the customer service industry and they are growing rapidly. Based on recent statistics, more than 67% of consumers worldwide used a Chatbot for customer support in the past year and estimations are that around 85% of all customer interactions will be handled without any human help by 2020.

Check out this detailed Infographic by Chapter247 infotech on Chatbots in customer service industry, based on latest statistics and trends.

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Customer Support Chatbot – Statistic and Trends 2019

Irma Wallace

Irma Wallace

Co-founder and Vice President of SearchRank, responsible for many of the day to day operations of the company. She is also founder of The Arizona Builders’ Zone, a construction / home improvement portal.

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