Unified Communication as a Service (UCaaS) and Communication Platform as a Service (CPaaS) are cloud-based communication systems that provide a variety of benefits and services to businesses of all sizes.
Unified solutions are an excellent choice since they combine numerous channels of communication into a single platform, enhancing the customer’s experience. UCaaS includes team messaging, video conferencing, chat, email, and cloud phones.
By introducing APIs, a communication platform combines real-time communication (voice and video) with corporate systems. Depending on their business and security demands, companies can customize their communication stack.
In this infographic, Acefone takes a closer look at UCaaS and CPaaS and how they compare and contrast.
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