It’s been a rough couple of years for retail, but it’s been especially bad for some. And while it looks like there is a bright spot on the horizon in the form of slightly lower unemployment numbers and slightly higher consumer confidence numbers, we still saw some major missteps in 2011, from branding to customer service to handling the press. With 2011 now coming to a close, this infographic by Retailcustomerexperience.com explores all of this and more.
Epic Retail Fails 2011
by Brian Wallace | Dec 15, 2011 | Shopping Infographics