When there is a lack of trust and engagement, customers don’t consume products and services. Engagement is critical to keep your customers loyal to your brand. At the same time low engagement among employees causes high levels of stress and burn out. This results in decreased performance, not to mention that stress causes higher error rates, poor quality work, staff turnover and absenteeism.
In this infographic by Mambo.io you will learn about the effects of customer and employee engagement in banking. Understand the importance that a solid engagement strategy can have and find examples of how gamification can help you engage your customers and employees.