Nobody can deny the importance of quality customer service in today’s business landscape. Customers today are more empowered than ever before, and one poor experience or frustrating phone call may be enough to convince them to take their business elsewhere. For MSPs, the message is clear: Your help desk offering better be up to par. To be successful, however, there are a number of factors and considerations to keep in mind – the first of which is whether you’ll want to maintain an in-house help desk, or outsource to a third-party provider.
To help you understand the core differences between an in-house and third-party help desk, Continuum.net has created this informative infographic.