One minute. That’s how long a majority of customers are willing to wait on hold.

While phone wait times are often seen as a necessary evil, they’re worthy of a second look. Understanding customer expectations can help business owners develop strategies to combat frustration and build loyalty.

In this infographic, MAP Communications looks at how long are customers willing to wait?

[Click here for full size version]

How Long are Customers Willing to Wait?

Irma Wallace

Irma Wallace

Co-founder and Vice President of SearchRank, responsible for many of the day to day operations of the company. She is also founder of The Arizona Builders’ Zone, a construction / home improvement portal.

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