In this day and age where people are faced with a variety of options, securing their loyalty can be a tough job. You need to turn customers into repeat clients, and eventually make them sit at the loyalty table to achieve continuous growth and success. According to Bain & Company, increasing customer retention rates by just 5% increases profits by 25% to 95%. This suggests that maintaining a strong customer base, and building long-term relationship with them are necessary to stay on top of the competition.
Let this handy infographic from SlideGenius guide you on your path to healthy and fruitful customer relationships.
Co-founder and Vice President of SearchRank, responsible for many of the day to day operations of the company. She is also founder of The Arizona Builders’ Zone, a construction / home improvement portal.
