One minute. That’s how long a majority of customers are willing to wait on hold. While phone wait times are often seen as a necessary evil, they’re worthy of a second look. Understanding customer expectations can help business owners develop strategies to combat frustration and build loyalty.

In today’s world we face more distractions that ever. Whether it’s the constant ping of emails, instant messages, the call of the news or social media, there’s always something trying to grab hold of our attention. This constant distraction has had an unfortunate impact on most people’s productivity and focus. In fact, we’re so used to being distracted that our brains have been rewired to actually crave distraction. Is there a cure for this modern ailment?

RCS offers an all-new option for companies to stay in touch with their customers where it matters the most: on their Smartphones. RCS combines the trust and speed of SMS with upgraded features that make messengers and apps so comfortable. It providing the flexibility to write longer messages as well as to send video and audio messages, or a fun sticker, enabling richer, personalized, and brand-attractive environment.

For years now remote working has been on the rise, with a younger workforce opting for more flexibility, and employers able to expand their talent pool by eliminating geographic restrictions. With Covid-19 however, many companies were forced to change to a remote working model overnight, leaving little in the way of preparation. This infographic details some of the benefits of working from home and some tips and tricks to ensure that you get the most productive experience possible.