In response to the dramatic increase in eCommerce demand beginning in 2020, a wave of new Business Process Outsourcing (BPO) has popped up. However, many of these providers lack the experience and expertise required to support a comprehensive eCommerce operation and all the many nuances and requirements involved with that.
Following last year’s record peak season, 54% of retailers planned to outsource alternative fulfillment operations in 2021. Unfortunately, identifying the right BPO to support the various challenges unique to eCommerce (think fluctuating demand, accurate brand representation and personalized customer care) is more difficult in a cluttered market.
The following infographic by PFS showcases how to spot an eCommerce BPO poser vs. pro, so businesses can identify who they can (and who they can’t) trust with their most valuable asset – their brand.