The call center industry is seen as the new sandbox for customer service powered by artificial intelligence (AI). Emerging tools designed to boost efficiency and customer engagement are gradually transforming the modern call center, helping redefine the customer experience.
In particular, AI-enabled agents, predictive call routing, and in-depth data analysis are making processes faster than ever, increasing call resolution rates and reducing call times.
In this infographic, EB Call Center puts together quick statistics about the benefits of AI and its various applications in the call center industry to help you better understand the nature of this technology.
