Good customer service is vitally important for successful business. According to some studies, poor customer experiences result in an estimated $83 billion loss in sales.

Check out the infographic below presented by ClickSoftware to learn more about the numbers behind customer service.

[Click image for full size version]

Service Can Make or Break a Company

Brian Wallace

Brian Wallace

Brian Wallace is the Founder and President of NowSourcing, an industry leading infographic design agency , based in Louisville, KY and Cincinnati, OH which works with companies that range from startups to Fortune 500s. Brian also runs #LinkedInLocal events nationwide and virtually, hosts the Next Action Podcast, and has been named a Google Small Business Advisor for 2016-present. He joined the SXSW advisory board in 2019.

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