Even in today’s economy customers still expect the best and can make or break your reputation depending on their customer experience. The following infographic takes a look at just what you can expect from a disgruntled customer as opposed to a happy one.

The State of Customer ServiceSource: Clicksoftware.com

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Brian Wallace

Brian Wallace is the Founder and President of NowSourcing, an industry leading infographic design agency , based in Louisville, KY and Cincinnati, OH which works with companies that range from startups to Fortune 500s. Brian also runs #LinkedInLocal events nationwide and virtually, hosts the Next Action Podcast, and has been named a Google Small Business Advisor for 2016-present. He joined the SXSW advisory board in 2019.