There are newer and stricter requirements for archiving text messages and recording voice calls, but many companies still seem naive on their additional obligations to avoid penalties and suspension. Recent surveys suggest that companies are taking an unconcerned approach on these. Several registered firms that were required to monitor their communications, websites, social media accounts, seminars, and email accounts did not do so.
The moment a regulator comes and requests for the employees’ communications data, you’ll need to be able to access archived mobile communication data to avoid being penalized for late delivery and differing records. Several indications that your company is ready for an audit includes having a centralized database for archived communications, having the ability to capture voice calls in high quality, being able to integrate your mobile archiving solution to CRM, and being able to access archiving databases remotely and securely.
In the following infographic, Telemessage looks at top indications you are ready For A Regulatory Compliance Audit
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Co-founder and Vice President of SearchRank, responsible for many of the day to day operations of the company. She is also founder of The Arizona Builders’ Zone, a construction / home improvement portal.
