Traditional advice pushes college students to choose a major with the highest odds of leading to work within the field. Opinions have shifted though. Many students feel they’d benefit from getting a degree even if they aren’t sure what field they’d like to work in.
A customer experience job is not seen in the same negative light it once was. These jobs can be rewarding and well-compensated and select from a wide pool of people. A study from Qualtrics shows us just how many customer experience employees have a degree and we see a large variety of backgrounds. The infographic shows us what percentage of customer service workers had degrees from which majors.
Results show that 30% of this population had Business degrees. This makes sense since Business is a versatile major and business know-how can help elevate customer experiences. The second most held degree was in Communications followed by Social Sciences, two other skills that are useful in this line of work.
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Co-founder and Vice President of SearchRank, responsible for many of the day to day operations of the company. She is also founder of The Arizona Builders' Zone, a construction / home improvement portal.
